We take all complaints seriously. Here's how to raise one and what to expect.
If you are unhappy with any aspect of Cavendish Knight — whether that's a listing, a partner, a service failure or a data concern — we want to hear from you so we can put it right.
In the first instance, please contact our customer support team. Most issues can be resolved quickly at this stage.
If you are not satisfied with the initial response, you may request escalation to a senior member of the team. We will acknowledge escalations within 2 working days and provide a final response within 20 working days.
If you remain dissatisfied after our internal process is complete, you may refer your complaint to an independent body:
If your complaint is about a service partner (solicitor, surveyor, mortgage broker etc.) listed on Cavendish Knight, you should also contact the relevant regulatory body: