This Privacy Policy explains how Cavendish Knight Ltd ("we", "us", "our") collects, uses and protects your personal data when you use the Cavendish Knight platform at cavendish-knight.co.uk.
We are registered with the Information Commissioner's Office (ICO). Our ICO registration number is ZA123456.
1. Who we are
Data Controller: Cavendish Knight Ltd
Registered address: 1 Canada Square, Canary Wharf, London, E14 5AB
Email: [email protected]
2. What data we collect
Account data
When you register, we collect your name, email address, phone number, and account type (buyer, seller or partner). If you are a seller, we also collect your property address and ownership information for verification purposes.
Listing data
Property descriptions, photographs, pricing and availability information you provide when creating a listing.
Communication data
Messages sent through our secure messaging system between buyers, sellers and partners.
Usage data
With your consent, we collect anonymised analytics data including pages visited, search queries, time on site and device type. This is processed by Google Analytics 4.
Verification data
For Enhanced and Premium verification tiers, we collect identity documents (passport, driving licence) and proof of address. These are processed by our verification partner and deleted within 30 days of verification completion.
3. How we use your data
- To create and manage your account
- To publish and display your property listings
- To facilitate communication between buyers and sellers
- To verify your identity and property ownership
- To introduce you to relevant service partners (with your consent)
- To send transactional emails (account confirmation, listing updates, enquiry notifications)
- To send marketing emails (with your explicit consent only)
- To improve our platform using anonymised analytics data
- To comply with our legal obligations
4. Legal basis for processing
- Contract performance — processing necessary to provide the platform services you've signed up for
- Legitimate interests — fraud prevention, platform security, anonymised analytics
- Consent — marketing emails, partner introductions, non-essential cookies
- Legal obligation — record keeping, responding to lawful requests from authorities
5. Data sharing
We do not sell your personal data to third parties. We share data only with:
- Service partners you explicitly choose to contact through the platform
- Verification providers to process Enhanced/Premium tier verifications
- Payment processors (Stripe) for listing upgrade payments
- Email service providers for transactional and marketing communications
- Analytics providers (Google Analytics, anonymised data only)
- Law enforcement where required by law or court order
6. Data retention
- Account data: retained until you request deletion
- Listing data: retained for 7 years after listing closure (legal requirement)
- Verification documents: deleted within 30 days of verification
- Message data: retained for 2 years after the conversation ends
- Analytics data: 26 months (Google Analytics 4 default)
7. Your rights
Under UK GDPR you have the right to:
- Access — request a copy of all personal data we hold about you
- Rectification — correct inaccurate or incomplete data
- Erasure — request deletion of your data ("right to be forgotten")
- Restriction — limit how we use your data in certain circumstances
- Portability — receive your data in a structured, machine-readable format
- Object — object to processing based on legitimate interests
- Withdraw consent — at any time where processing is based on consent
To exercise any of these rights, visit your Privacy Dashboard or email [email protected].
8. Cookies
We use essential cookies to operate the platform and optional analytics cookies (with your consent). For full details see our Cookie Policy.
9. Changes to this policy
We will notify you by email of any material changes to this policy at least 14 days before they take effect.
10. Complaints
If you have concerns about how we handle your data, you can complain to the ICO at ico.org.uk or call 0303 123 1113.